TERMS AND CONDITIONS OF PURCHASE

GENERAL Terms and conditions for ticket PURCHASE

Upon payment, a ticket or voucher for the prepaid product will be sent via email and/or SMS.

The ticket has limited validity per exhibition and/or event and admission ticket with the applicable time frame.

All visitors must show a valid ticket at the checkpoint to gain entry to the exhibition. Digital tickets (QR codes or other digital formats) are accepted on par with paper tickets.

All visitors must have a ticket to access the exhibitions; this also applies to visitors with free admission.

The Cancellation Act applies to all products except admission tickets. Refunds can be requested within a 14-day period. Tickets for cultural events are not covered by the Cancellation Act. Purchased tickets cannot be changed or refunded.

GENERAL terms and conditions for PURCHASE of GOODS

Introduction

This purchase is regulated by the standard sales conditions for consumer purchases of goods over the Internet set out below. Consumer purchases over the internet are primarily governed by the Contract Act (“Avtaleloven”), the Consumer Purchases Act, the Marketing Act, the Cancellation Act, and the Electronic Commerce Act, and these laws provide consumers with mandatory rights. The laws are available at www.lovdata.no. The terms in this agreement shall not be understood as any limitation of statutory rights but rather outline the main rights and obligations of the parties concerning the transaction.

1. The Agreement

The agreement consists of these sales terms, information provided in the ordering solution, and any specifically agreed-upon conditions. In the event of a conflict between the information, the specifically agreed terms between the parties shall prevail, provided they do not contravene mandatory legislation.

The agreement shall be supplemented by the applicable consumer legislation that govern the sales of goods from a trader to a consumer.

2. The parties

The seller is Munch Museum, Edvard Munchs plass 1, 0194 Oslo, shop@munchmuseet.no, +47 23 49 35 00, org. no. 995 138 670, and is referred to hereafter as the seller.
The buyer is the consumer placing the order and is referred to hereafter as the buyer.

3. Price

The stated price for the goods and services represents the total price the buyer is required to pay. This price includes all taxes and additional costs. Any additional costs not disclosed by the seller to the buyer prior to the purchase shall not be borne by the buyer.

4. Formation of agreement

The agreement becomes binding on both parties once the buyer has submitted their order to the seller. However, the agreement shall not be binding if there has been a typographical or clerical error in the seller’s offer within the ordering solution in the online store or in the buyer's order, and the other party knew or ought to have known of the error.

5. Payment

The seller may demand payment for the goods from the moment they are dispatched from the seller to the buyer.

If the buyer pays by credit card or debit card, the seller may reserve the purchase amount on the card at the time the order is placed. The card will be charged on the date the goods are dispatched.

For payment by invoice, the invoice will be issued to the buyer upon dispatch of the goods. The payment due date will be stated on the invoice and shall be no less than 14 days from the buyer's receipt of the goods.

Buyers under the age of 18 are not permitted to pay using subsequent invoices.

6. Delivery

Delivery is deemed to have taken place when the buyer, or their representative, has taken possession of the item.

If no delivery time is stated in the ordering solution, the seller shall deliver the goods to the buyer without undue delay and no later than 30 days after the customer’s order. The goods shall be delivered to the buyer unless otherwise specifically agreed between the parties.

7. Risk for the goods

The risk associated with the goods is passed on to the buyer when they, or their representative, have received the goods as outlined in section 6.

8. Right to cancel

Unless the agreement is exempt from the right to cancel, the buyer is entitled to withdraw from the purchase of the goods in accordance with the Cancellation Act.

The buyer must notify the seller of their intention to exercise of the right of cancel within 14 days from the start of the cancellation period. All calendar days are included in the period. Should the period end on a Saturday or public holiday, the period is to be extended to the nearest working day.

The cancellation period is to be regarded as having been complied with if notice is sent before the expiry of the period. The burden of proving that notice has been given rests with the buyer. The notification should therefore be made in writing (cancellation form, email, or letter).

The cancellation period begins to run:

For the purchase of individual goods, the cancellation period starts the day after the buyer takes physical possession of the good.

If a subscription is sold, or the contract regards the regular deliveries of identical goods, the cancellation period starts the day after the buyer takes physical possession of the first of the goods.

If the purchase consists of several shipments, the cancellation period starts the day after the buyer takes physical possession of the last good.

Should the seller prior to the purchase fail to give the buyer information on the right to cancel and on the cancellation form to use when exercising this right, the cancellation period expires 12 months after the expiry of the original cancellation period. The same applies if the seller fails to inform about the conditions, limitation periods and methods for exercising the right to cancel. If the seller provides the above-mentioned information within these 12 months, the cancellation period expires 14 days after the date when the buyer received this information.

When exercising the right to cancel, the goods must be returned to the seller without undue delay and at the latest 14 days after notice was given. The buyer shall pay the direct costs of returning the goods unless the seller has undertaken to pay them or has not informed the buyer that the buyer is to pay the costs of returning the goods. The buyer shall not pay any kind of charge as a result of exercising the right to cancel.

The buyer may test and inspect the goods to the extent necessary to determine the nature, characteristics, and functioning of the goods without the right to cancel the purchase being forfeited. If the buyer’s handling of the goods goes beyond what is necessary, the buyer may be liable for any reduced value of the goods.

The seller shall return any payments received from the buyer without unnecessary delay and at the latest 14 days from the date when the seller received notice of the buyer’s decision to exercise the right to cancel. The seller may withhold repayment until the goods have been received or until the buyer has documented that the goods have been sent back.

9. Delay and non-delivery - Buyers' rights and deadline for claims

If the seller fails to deliver the goods or delivers them too late,, and this is not due to the buyer or circumstances relating to the buyer, the buyer may, in accordance with Chapter 5 of the Consumer Purchase Act, in certain circumstances withhold the purchase price, demand fulfilment of the purchase, demand the purchase be cancelled, and/or claim compensation from the seller.

When submitting a claim for breach of contract, the notice should, for evidentiary purposes, be made in writing (e.g. via email).

Fulfillment
If the delivery time has arrived without the item being delivered, the buyer may nevertheless uphold the purchase and demand fulfilment thereof. However, the buyer does not have the right to demand fulfilment if some obstacle exists which the seller is unable to overcome, or if fulfilment would result in so great an inconvenience or cost to the seller as to stand in material disproportion to the buyer’s interest in the seller's fulfilment. Should the difficulties disappear within a reasonable period of time, the buyer may demand fulfilment.

The buyer loses their right to demand fulfilment if they wait an unreasonably long time before submitting a claim therefor.

Cancellation
If the seller has not delivered the item at the right time, the buyer shall urge the seller to deliver the item within a reasonably extended deadline for fulfilment. If the seller does not deliver the item within this extended deadline, the buyer is entitled to cancel the purchase agreement

The buyer may, however, cancel the purchase immediately if the seller refuses to deliver the goods. The same applies if delivery within the agreed time was decisive to the contract being entered into or if the buyer has informed the seller that the delivery by or on a specific point in time was decisive.

If the item has been delivered after the extended deadline set by the buyer or after the time of delivery that was decisive for the conclusion of the agreement, the claim for cancellation must be submitted within a reasonable period of time after the buyer became aware that the delivery had taken place.

Compensation
The buyer may claim compensation for any loss suffered as a result of the delay on the seller. However, this does not apply if the seller proves that the delay is due to impediments beyond the seller's control, which the seller could not reasonably be expected to have taken into account at the time the agreement was entered into or avoid or overcome the consequences of.

10. Defective goods - Buyer's rights and complaint deadline

If an item is defective, the buyer must notify the seller within a reasonable time after the defect was discovered or should have been discovered. The deadline for submitting a complaint can never be shorter than two months from the point at which the buyer discovered the defect. Any complaint must be submitted no later than two years after the buyer took possession of the item. If the item or any part thereof is intended to last substantially longer than two years, the deadline for submitting a complaint is five years.
If an item is defective and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with Chapter 6 of the Consumer Purchase Act, in certain circumstances withhold the payment, choose between rectification and redelivery, demand a price reduction, cancel the agreement, and/or claim compensation from the seller.

When submitting a formal complaint to the seller, the notice should, for evidentiary purposes, be made in writing (e.g. via email).

Rectification or redelivery
The buyer may choose whether to demand the defect to be rectified or to receive a corresponding item. The seller may oppose the buyer's claim if fulfilling the request is impossible or incurs unreasonable costs for the seller. Rectification or redelivery must take place within a reasonable time. The seller does not have the right to make more than two attempts to rectify the same defect.

Price reduction
The buyer may demand a suitable price reduction if the goods are not rectified or redelivered. This entails that the relationship between the reduced and the agreed price corresponds to the relationship between the item's value in its defective condition and its contractually specified condition at the time of delivery. If special reasons warrant it, the price reduction may instead be set equal to the significance of the defect to the buyer.

Termination
If the item is not redelivered or replaced, the buyer may also cancel the purchase when the defect is not immaterial.

11. The seller's rights in the event of breach of contract by the buyer

If the buyer fails to pay or meet their other obligations under the purchase agreement or pursuant to the law, and this is not due to the seller or circumstances on the seller's part, the seller may, according to the rules in Chapter 9 of the Consumer Purchase Act, under certain circumstances withhold delivery of the goods, demand fulfilment of the agreement, demand cancellation of the agreement, and claim compensation from the buyer. The seller may also, in certain circumstances, claim interest on delayed payments, debt recovery costs, and a reasonable fee for uncollected goods.

Fulfillment
The seller may uphold the purchase and demand that the buyer pay the purchase price. If the item has not yet been delivered, the seller loses the right to demand fulfilment if they wait an unreasonable length of time before submitting a claim therefor.

Cancellation
The seller may cancel the purchase agreement on the grounds of late payment or other breach of contract by the buyer, if the buyer’s breach of contract is material. . The seller may not cancel once the entire purchase price has been paid. If the seller sets a reasonable extension to the deadline for performance and the buyer fails to pay within this deadline, the seller may cancel the purchase.

Interest on late payment/debt recovery costs
If the buyer does not pay the purchase price in accordance with the agreement, the seller may claim interest on the purchase price in accordance with the Act of 17 December 1976 No. 100 relating to Interest on Overdue Payments. If payment is not received, the claim may, following prior notice, be referred to the buyer, who may subsequently be held liable for additional fees and charges under the Debt Collection Act (“Inkassoloven”).

Fee for uncollected non-prepaid goods

If the buyer fails to collect unpaid goods, the seller may impose a fee. This fee shall be limited to covering the seller's actual costs incurred in arranging delivery of the goods to the buyer. Such a fee may not be imposed on buyers under the age of 18.

12. Guarantees

A guarantee provided by the seller or manufacturer grants the buyer rights in addition to those already granted under mandatory law. Consequently, the guarantee therefore does not limit the buyer's right to file complaints or claims in the event of delays or defects as outlined in sections 9 and 10.

13. Personal data

The seller acts as the data controller for any personal data collected. Unless the buyer provides explicit consent otherwise, the seller may, in accordance with the Data Protection Act, collect and retain the personal data that is necessary to fulfil the seller's obligations under the agreement. The buyer's personal data will only be disclosed to third parties if required for the fulfilment of the agreement or as mandated by law.

14. Dispute resolution

Complaints shall be directed to the seller within a reasonable time in accordance with sections 9 and 10. The parties shall make any effort to resolve any disputes amicably. Should these efforts fail,, the buyer may seek meditation from the Consumer Council. The Consumer Council can be contacted at telephone number 23 400 500 or via their website at www.forbrukerradet.no.

The European Commission's Online Dispute Resolution (ODR) may also be used if you wish to submit a complaint. This is particularly relevant if you are a consumer residing in an EU member state other than the seller's. The complaint can be filed here: http://ec.europa.eu/odr.

Card transactions
For card transactions, we collaborate with an authorised payment service provider who assists in verifying that the card is valid for purchases directly with your bank. Our payment service provider processes the card information in accordance with the international security standard PCI DSS, which is endorsed by card companies such as VISA, MasterCard, Diners, American Express, and JCB. This ensures that your card information is managed with a high level of security. . When you make a purchase using a card, we reserve the right to conduct a verification of your identity. All communication is encrypted, ensuring that no one can intercept the information you provide.

Membership
Upon purchasing a membership, it shall be valid for a minimum period of one year. Membership has to be renewed manually. Both physical and digital membership cards grant access to the museum's exhibitions and facilities. At events designated for members, the member is required to present a valid membership card for admission. Some member events may require the purchase of an additional ticket. For all other events, general terms and condition apply. For further details regarding membership terms and conditions, please consult the membership sections on our website.

15. Personal data/GDPR

By accessing and using the website, www.munchmuseet.no, and by subscribing to newsletters and invitations from the Munch Museum, you consent to the processing of your personal data by the Munch Museum in accordance with this privacy statement and relevant data protection law. If you are a MUNCH member, your personal data will also be processed in accordance with the membership terms (as specified on our website), in addition to this privacy policy.

Definition of personal data
Personal data refers to any information that can be used to identify a person. This may include, but is not limited to, first name, last name, address, email address, and other contact details.

Processing of personal data
The Munch Museum is the data controller in accordance with applicable data protection regulations. We aim to provide you with the best possible user experience, and this overview details how we manage your personal data in accordance with the Personal Data Act and EU Regulation 2016/679 (General Data Protection Regulation, hereafter referred to as "GDPR"). Your personal data is processed exclusively by authorised personnel who have access to the information as part of their professional responsibilities and are obliged to use the data solely for the specified and legitimate purposes for which it was collected.

The personal data we process includes:

Personal data provided when creating and updating your user account, such as your name, telephone number, and email address.
Personal data submitted when subscribing to newsletters or registering for events hosted by the Munch Museum, including your email address, name, and telephone number.
Information related to transactions on our website, such as tickets added to your shopping cart.
Data regarding your browsing activities on our website, including pages visited and general behaviour.
Information collected through cookies.

Use of personal data
By providing your personal data, you consent to our use of this information to deliver the services you expect.

These services include:

Creating and managing your personal user account.
Sending invitations and newsletters (if you have subscribed to these services).
Analysing your use of www.munchmuseet.no to continuously improve the website.
Sharing of personal data

We only share your personal data with our service providers who assist with customer service, analytics/statistics, payment, and technical support. These providers require access to your data to deliver their services within the scope of the processing activities described in this statement. We have established data processing agreements with relevant providers that impose strict limitations on their use of your personal data, ensuring compliance with the applicable data protection regulations.

Storage and protection of personal data
All your personal data is stored within the EU/EEA. However, some of our suppliers provide technical support services from outside the EU/EEA. When using these support services, any processing of your personal data will be governed by the EU/EEA's contractual clauses for transfers to third countries or another approved transfer mechanism. Your personal data will be stored as long as necessary to fulfil the services described in this statement, until you request us to delete them, or as required by law. Subsequently, the data will be deleted.

Administration of personal data
You have the ability to update your personal data at any time. This can be done through your user account if you have one in the online store or if you are a member with us. Alternatively, you may contact us directly for assistance.

Right of access: You have the right to request access to your personal data.
Right to rectification: You have the right to request that your personal data be rectified.
Right to erasure: You have the right to request that we delete your personal data, provided we are not legally able to retain it.
Right to restriction of processing: You have the right to request a limitation on the processing of your personal data.
Notification of changes: You will be informed if we make any corrections to, delete, or restrict the processing of your personal data.
Right to data portability: You have the right to request that your personal data be provided in a structured, commonly used, and machine-readable format, and to transfer that information with you to another entity. This applies only to data you have actively provided.
You have the right to notify us if you believe we are not processing your personal data correctly.

How does the regulation about personal data work?
All processing of personal data, such as collection, recording, storage, and disclosure is governed by specific legal provisions, including those set out in the Data Protection Act. The Munch Museum acts as the "data controller" and is responsible for ensuring that all processing of personal data is conducted in accordance with these legal requirements. . The Norwegian Data Protection Authority oversees adherence to data protection regulations in Norway. You have the right to file a complaint to the Data Protection Authority regarding any processing of your personal data carried out by the data controller in relation to this privacy statement.

Cookies
When you visit our website, a cookie is placed on your device to recognise your computer or mobile phone. This cookie collects information about your activity on our website. Cookies enhance your user experience by allowing your device to remember login details for future visits. Cookies also provide us with data on your browsing behaviour on our website, enabling us to present more relevant content. For further details on our use of cookies, please refer to our cookie policy.

Contact information
The data controller is Munch Museum AS. If you have questions regarding the processing of your personal data, please feel free to contact us via email.

16. Copyright

The content of www.munchmuseet.no is protected by copyright and is the property of the Munch Museum.

MUNCH has not secured any rights or clearances for visitors to photograph or film artworks or other visual elements at the museum. Visitors are responsible for obtaining the necessary permissions, including copyright clearance and consent for images that feature individuals, before publishing any photos or videos. MUNCH assumes no liability for claims made by third parties in connection with such photography or filming.